Common buyer questions
MOQ, Incoterms, documentation and fabrication answers for international buyers and project clients.
What is the minimum order quantity (MOQ)?
MOQs vary by product, typically from sample or pallet lots for specialty items up to full container loads for sesame, minerals and bulk agro. Each catalogue product lists an indicative MOQ; confirm on enquiry.
Which Incoterms do you quote?
Trade enquiries commonly quote FOB, CFR, CIF or EXW. Share your destination port and preferred term on the quote form for an indicative response within 48 hours.
Which markets and ports do you serve?
We source across Uganda, Sudan and South Sudan and ship via corridors including Mombasa, Dar es Salaam and Port Sudan, with FOB or CIF options to your named port.
What documentation ships with agro and livestock lots?
Typical packs include commercial invoice, packing list, certificate of origin and phytosanitary / Halal documents where required. Minerals include chain of custody paperwork.
Do you fabricate and install on site?
Yes. Structural steel, aluminium and furniture are fabricated in our Kampala workshop and delivered or installed per project scope. Upload drawings on the fabrication enquiry form.
How fast do you respond to trade enquiries?
We aim for 48 hour indicative pricing on complete trade enquiries. Fabrication timelines are confirmed after drawings and site constraints are reviewed.